General Conditions

  1. General Conditions for reservations are:
    Check-in will be from 04:00 PM on arrival date, and check-out will be before 12:00 AM on departure date.
    Due amount will be paid upon arrival.
    We will requiere all ID’s or passports.
    Bungalows, Apartments and rooms from our B&B are equipped with bed linen.
    Towels are not included in Bungalows and neither in Apartments, but you can rent it (3€/set. Set = hand + shower). In case of lost towel, we will charge a supplement of 3 €/towel.
  2. Services and main facilities (Bar, Restaurant, SPA-Wellness….) are closed on low season from monday to friday. All fridays at 17hrs to sundays at 17hrs, everything is open. We offer discounts from monday to thursday in low season. During high season, everything is open. Please ask at reserves@elsroures.com if you have any doubts.
  3. Summer reservations 2019:
    We Inform our customers that during summer, we organise a lot of activities during the day and also in the evening and nights, for kids and adults. At night, 1 or 2 times a week, in the terrace of the Bar we offer cinema, music live, tematic dinners etc…
  4. Cancellation policy 2019:

Any cancellation must be send to reserves@elsroures.com
Cancellations more than 30 days upon arrival: 95 % diposit will be returned
Cancellations from 30 to more than 7 days prior to arrival date: 50% cancellation fee from diposit
Cancellations with 7 or less days prior to arrival date: 100% cancellation fee from diposit
In case the reservation is modified, this will be understood as a new reservation and new conditions will apply.

4. Cancellations for stays in July and August 2019:

Cancellations more than 60 days upon arrival: 90% diposit will be returned.
Cancellations from 60 to more than 30 days prior to arrival date: 50% cancellation fee from diposit
Cancellations with 30 or less days prior to arrival date: 100% loss diposit.

5. CATALANA OCCIDENTE offers a TEMPORARY INSURANCE POLICY FOR THE COST OF CANCELLING
RESERVATIONS. See all details in this link.

– For reservations up to 1000 € – 45 € insurance fee
– For reservations up to 2000 € – 57 € insurance fee
– For reservations up to 3000 € – 65 € insurance fee
Our clients can contract this Insurance up to 72 hrs after reservation is confirmed. This amount is non refundable.