General Conditions

  1. General Conditions for reservations are:
    Check-in will be from 04:00 PM on arrival date, and check-out will be before 12:00 AM on departure date.
    Due amount will be paid upon arrival.
    We will requiere all ID’s.
    Bungalows, Apartments and rooms from our B&B are equipped with bed linen.
    Towels are not included in Bungalows and neither in Apartments, but you can rent it (3€/set. Set = hand + shower). In case of lost towel, we will charge a supplement of 3 €/towel.
  2. Cancellation policy:

Any cancellation must be send to reserves@elsroures.com
Cancellations +30days upon arrival: 3% cancellation fee from diposit
Cancellations from 30 to +7 days prior to arrival date: 50% cancellation fee from diposit*
*Reservations between 15/7 and 2/9, cancellations from 30 days to +15 days prior arrival date: 50% cancellation fee from diposit.
Cancellations with 7 or less days prior to arrival date: 100% cancellation fee from diposit**
**Reservations between 15/7 and 2/9, cancellations from 15 or less days prior to arrival: 100% cancellation fee from diposit.
In case of No Show, will will be able to resell the accomodation if there is no advice from the client.
In case you leave the accommodation before the reservation date, there will be no refound.

 

  1. We offer a TEMPORARY INSURANCE POLICY FOR THE COST OF CANCELLING
    RESERVATIONS. See all details in this link.
    – For reservations up to 1000 € – 45 € insurance fee
    – For reservations up to 2000 € – 57 € insurance fee
    – For reservations up to 3000 € – 65 € insurance fee
    Our clients can contract this Insurance up to 72 hrs after reservation is paid/confirmed.
    This amount is non refundable.