CAMPING CARAVANING ELS ROURES SL is committed to protecting the privacy of users who access this website and/or any of its services. The use of the website and/or any of the services offered by CAMPING CARAVANING ELS ROURES SL implies the user’s acceptance of the provisions contained in this Privacy Policy and that their personal data be processed as stipulated in it. Please note that although there may be links from our website to other websites, this Privacy Policy does not apply to the websites of other companies or organizations to which the website may be redirected. CAMPING CARAVANING ELS ROURES SL does not control the content of third-party websites and does not accept any responsibility for the content or privacy policies of these websites.

Information on data processing (Regulation (EU) 2016/679 and LO 3/2018)

Tax Identification Number (NIF): B08783243
Address: Avinguda El mariner, 34-36, 17864 Sant Pau de Segúries
Email: [email protected]
Purpose of processing: Provide, deliver, and invoice our accommodation and catering services.
Legal basis: Consent obtained from the data subject when requesting information; Execution of the service contract when contracting with us.
Recipients: Data will not be disclosed to third parties unless required by law or necessary to fulfill the purpose of processing.
Rights of individuals: Data subjects have the right to exercise the rights of access, rectification, limitation of processing, deletion, portability, and opposition by sending their request to our address.
Data retention period: As long as the commercial relationship lasts or for the years necessary to comply with legal obligations.
Complaint: Data subjects can contact the AEPD to file any complaints.
Additional information: You can find additional and detailed information below in the “Privacy Questions.”

Privacy Questions

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, (GDPR) and Organic Law 3/2018, of December 5, on Personal Data Protection and guarantee of digital rights (LOPDGDD), we provide the following information about the processing of your personal data:

Who is the data controller?

NIF: B08783243
Address: Avinguda El mariner, 34-36, 17864 Sant Pau de Segúries
Tel.: 972747000
Email: [email protected]

For what purpose do we process your personal data?

We process the information provided to manage our accommodation and catering services.
If you contact us through the contact form on our website, we will process your data to manage your inquiry.
We may also use your data to inform about future promotions, offers, and other commercial actions if you are already a customer or, if not, when you have provided your consent in the corresponding section.
When accessing our facilities, your image may be recorded by video surveillance cameras for security control purposes.
If you send a resume, we will process the data to manage the CV database for personnel selection.
How long will we keep your data?

Personal data provided will be kept as long as you are a user of our services or want to receive information. You can oppose the processing of your data for promotional purposes at any time by notifying us at [email protected]. Afterward, we will keep the data for the periods established to comply with our legal obligations, which, in the case of accounting and tax documentation for commercial purposes, will be 6 years in accordance with Article 30 of the Commercial Code, and for tax purposes, it will be 4 years according to articles 66 to 70 of the General Tax Law.
Images captured by the video surveillance system will be kept for one month.
In the case of resumes, the data will be kept for one year.
What is the legal basis for processing your data?

For the management of the contractual relationship with the interested party, we will base the processing of data on the execution of the contract or within the framework of the pre-contractual relationship.
For sending commercial information, we will base the processing on your consent. However, if you are already our customer, we may send you information about our products and services, always providing a simple and free means to unsubscribe, in accordance with Article 21.2 of Law 34/2002, of July 11, on services of the information society and electronic commerce.
Regarding information sent by individuals under 14 years of age, it will be an essential requirement that it be done with the consent of the parent, guardian, or legal representative of the minor so that personal data can be processed. If not, the legal representative of the minor must notify us as soon as they become aware.

To whom will your data be communicated?

Data will not be disclosed to third parties unless required by law or necessary to fulfill the purpose of processing.

In the event of a promotion or contest, the data of the winners may be published on our website and social networks for the dissemination of our activities.

What are your rights when you provide us with your data?

Any person has the right to obtain confirmation as to whether we are processing their personal data.
Data subjects have the right to access their personal data and request the rectification of inaccurate data or, if applicable, request their deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
In certain circumstances, data subjects may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims.
Data subjects also have the right to the portability of their data.
Any data subject has the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects concerning him or her or significantly affects him or her in a similar way.
Finally, data subjects have the right to lodge a complaint with the competent supervisory authority.

How can you exercise your rights?

By sending us a written request along with a copy of an identifying document to our physical or email address.

How did we obtain your data?

The personal data we process comes from the data subject, who guarantees that the personal data provided is true and assumes responsibility for communicating any changes. Data marked with an asterisk is mandatory to provide the requested service.

What data do we process?

The categories of data we may process are:

Identifying data
Postal or email addresses
Data of transactions of goods and services
In the case of the video surveillance system:

In the case of resumes, also:

Personal characteristics
Academic and professional information
The data is limited, as we only process the necessary data for the provision of our services and the management of our activity.

Do we use cookies?

See our cookie policy.

Users can configure their browser to be notified of the use of cookies and to prevent their use.

What security measures do we apply?

We apply the security measures established in Article 32 of the GDPR. Therefore, we have adopted the necessary security measures to ensure a level of security appropriate to the risk of the data processing we carry out, with mechanisms that allow us to guarantee the confidentiality, integrity, availability, and permanent resilience of the systems and processing services.

Some of these measures include:

Information on data processing policies to the staff.